FAQ

The Snowattack will take place from 22-29 January 2022 in Les Deux Alpes, France.
The first programs will be on Sunday, the last on Friday.
The above period is the duration of the stay at the event, the trip is added to that.

How and how does Snowattack move to Les Deux Alpes?
Value for money by far the best French ski resort! We have been planning to move the festival here for many years, but now the circumstances have changed so that in 2022 we can call Les Deux Alpes the home of the Snowattack!

Our first and most important notice is that you can make your reservations without taking any risks.

The Festival Travel always follows the legal requirements, therefore we pay back the full price already paid in case the festival is being cancelled.
Cancellation may occur mostly due to the following conditions:

• emigration restriction declared by the Hungarian Government
• immigration restriction declared by the French Government
• ski lifts are not allowed to operate at all due to regulations declared by the French Government.

The Festival Travel pays back the festival costs of the price ( normal wristbrand 50 €, vip wristbrand 90 €), but the passanger has no right of withdrawal and the Festival Travel organizes the ski trip and its services in these cases if they cancel the festival part in the following way:

• in case of service ban of the French clubs declared by the French authorities

• in case of regular opening permission of the French clubs restricted by headcount limitations that does not allow the event to take place

We are not able to refund the admin fee.

In case of travelling the transit, the crossing doesn’t mean entering to a country, so according to the current regulation the following rules are valid for entering to France:

The decree about the Covid-certificate came into effect on the 01 July 2021. Since then all members of the Europen union can display the union digital covid certificate for their citizens and residents, that can be monitored all the region of the European Union.

The digital COVID pass, that proves the immunity (or the paper COVID pass) can be accepted if it  fulfils the following conditions:

• proves that the entry happens at least 7 days after the second vaccination, accepted vaccines: Pfizer, Moderna, Astra-Zeneca or
• proves that the entry happens at least 4 weeks after the vaccination,
Johnson/Johnson vaccination.

Passangers from the European Union who are not vaccinated, need to show a negative PCR test (not older than 72 hours) or antigen test (not older than 48 hours) in English of French language. 

According to the current rules, those who have Hungarian or European Union immunity card, can enter/return to Hungary free.

Travelers are controlled at the French borders.
For their travel, they must carry proof of their vaccination status and a sworn statement attesting that they have no symptoms of Covid-19 infection and that they are not aware of any contact with a confirmed case of Covid-19 in the 14 days prior to travel.

Vaccinated travelers must provide proof of having received all prescribed doses of one of these vaccines and of traveling at least : 
– 7 days after the 2nd injection for dual-injection vaccines (Pfizer / Comirnaty, Moderna, AstraZeneca / Vaxzevria/Covishield);
– 28 days after the injection for vaccines with a single injection (Johnson & Johnson);
– 14 days after injection for vaccines in persons with a history of Covid-19 (only 1 injection required).

This means that people vaccinated with any other vaccine than the one listed above won’t be able to come to France.   

Please be aware that we won’t accept any refund request in the case a client is not vaccinated with an authorized vaccine!

There are 2 ways to apply:
– in person at our office,
– online,
by entering your personal details (name, date of birth, contact details).

In each case, the team leader – who makes the reservation – will book the whole room. He will send an invitation to the members, who will be able to join themselves, enter their own details and select their services via the link provided. Each member will be included in the type of package selected by the team leader.

Booking steps: prices – accommodation packages – selection of the desired package – click on the booking button!
We will confirm your booking within 48 hours of applying. You have 5 calendar days after confirmation to pay the deposit.
The deposit is 40% of the total participation fee.

You can pay 3 different ways:
– payment by card through our website
– payment by card at our office
– payment in cash at our office (forint and euro!)
In case of HUF based payment at our office, we calculate with the OTP selling rate.
Your reservation will become final upon receipt of the deposit.
The payment balance is due 10th December 2021.

ONLINE CARD PAYMENT PROCEDURE:
1.) Log in to the site with your email address and password
2.) Under the ’Manage Booked Reservations’ menu, each team member can arrange their own part
Online payment is based on €, 100% reliable, through the bank of OTP. Any type of credit card can be used to pay, but the exchange will be done at the rate set by your bank!

After the reservation you need to pay a deposit of 40% of the total proce at any given time.

Any outstanding balance – the full participation fee – must be paid by the passenger at least 35 days prior the departure without any further notice.

The payment balance is due 10th December 2021.

Failure to pay the deposit and the full entry fee will result in the imposition of a penalty (€ 20 per day) by FT and the loss of all the benefits previously received.

If the passenger fails to fulfill his payment obligation within 8 days of the first notice, FT may cancel the contract and sums shall be charged in accordance with GTC point III / 3. .

If the travel contract is concluded within 35 days of the start of the journey, the full participation fee must be paid within 3 working days of the order confirmation.

 

During registration there are 2 types of reservations:
1. Team leader reservation: You’ll be in charge of the administration tasks of your team 🙂
In this case you will reserve an apartment:
– as many people as many beds there are;
– if you don’t fill the apartment, you have to pay for empty bed(s);
– if you don’t want to pay for any empty beds, we will allocate the apartments for shared apartment registrations
You will book the room and send an invitation to the others to join your team by giving their email adresses.
In this case, our agency will only communicate with you, assuming that you have full authority over the travel from the other members.
2. Individual reservation: You’ll be in charge of the administration tasks of your 1-member team 🙂
In this case you’ll reserve 1 bed and we will allocate you with other shared apartment registrations.

People in one apartment can occupy their beds in the order of arriving. Festival Travel has no control over occupying the bed inside the apartments.

Guests who booked shared apartments will be contacted to each-other 1 week before to the Festival via e-mail.

Wristband is needed for daily and night activities. To participate at daily programs, you have to register at our program point, where our colleagues will check your wristband. At the event hall the security team will check the wristband. The wristband is included in all packages.
Except for the ski package, our other packages include the wristband, it is not possible to remove it from the package!

The daily VIP wristband authorizes the following:
– participation in daily programs
– participation in night programs
– skip the line to events at the evening programs (in order-of-arrival)
– free admission to the Party Arena VIP area
– free coat room in the Party Arena (it is outside the VIP area)
– own bar in the Party Arena VIP area
– bottle service in the Party Arena VIP area
– welcome drinks in the VIP areas (limited!)

With the student package we would like to favor Hungarian students studying in secondary or higher education!

Conditions:
– any active student status at the institution
– the university relationship may be daytime, evening or correspondence
– choose the school name from the drop-down menu when applying

Checking of validity:
– for bus passengers at the time of departure
– for individual travelers when moving in

If entitlement is not proven, a surcharge of 80 € / person is required, otherwise Festival Travel will refuse to board the bus and / or occupy the room.
Students and non-students can stay together at Les Clarines; in this case the non-student must book a Les Clarines accommodation package.

Two documents are necessary for participants under age 18:
– parental consent form <<<
– responsibility statement by a legally aged adult who will attend the camp <<<

If the parents (or at least 1 of them) are travelling also, filling the documents are not necessary (please record it to our office).

Please send the documents back to [email protected]!

Cancellation insurance can only be concluded at the time of advance payment, not later!
You can indicate your request at the reservation process by sending e-mail to [email protected] It will be calculated according to your final package price and added to your booking.
If you apply in person, the bond will be issued to you straight away at the office; if you apply online, this item will be included in your order.

More details can be found under the price – insurance tab.

According to the VAT Act 2009, a traveler (ie customer) is the person who actually uses the service. According to the law the invoice can be issued in the name of the passenger, only the person participating in the journey can be indicated as the customer.
The 2010 VAT Act obliges travel agencies to make the travelers declare the quality of travel they use. If the traveler does not request the invoice under his / her own name (eg company name), the end-user statement must be completed by the person authorized to sign and include a statement of the company. If the company resells the service (ie not the end user), the service will be charged by 27% value added tax, which the customer is required to pay in addition to the participation fee. The VAT charged may be refunded according to the VAT refund rules.
If you accept the above, you will be able to indicate during the application process to which company you wish to apply for an invoice. It is no longer possible to modify the invoice application process afterwards.
We are only able to issue an invoice for the total amount of the booking and can only be claimed by the team leader.

If you would like to make changes after you have received verification of your reservation (mode of travel, insurance, equipment rental, etc.), you can do it by yourself until the given deadline under the manage reservation menu.
The price of changes to your reservation (data, service) is 13 €/person/each time.
Moreover, you can follow the status of your reservation on the registration menu under the manage registration tab. If you would like to cancel your reservation, please send an e-mail to [email protected] or come to our office personally.

3-7 days before to the Festival, we are going to send you a very detailed info letter, with all the necessary infos about the whole trip, like:

– travelling
-accommodations
-shifts
-programs
-insurance codes
-rental and ski school lists
-etc.

To the letter we attach a qualifying voucher listing all the services you have ordered and paid for. You don’t have to print it, you just need to save it to your phone.

According to the Hungarian TSM system and considering the capacity of the busses, we request that no-one exceed the baggage allowance!
You can place your belongings to the bus, only if you travel by it.

Baggage allowance:
– 1 suitcase (43x 27 x 61 cm = mid-sized dimensions and 18 kg!)
– 1 ski or snowboard equipment (nothing else is permitted in the case, only sport equipment!)
– 1 pair boots
– 1 helmet
– 1 carry-on bag (backpack, 5 kg!))
A surcharge will be assessed for transporting a suitcase larger or havier than the dimensions stated above, the fee is 40 €. Otherwise, the staff might refuse to transport the luggage!

There is a surcharge for shipping a suitcase that is larger or heavier than the above. These packages will be transported by a separate truck.
Surcharge: 50 €
Exceeding the luggage number limit is possible only in case of paying extra fee, this case your luggage will be transported by a separe truck.
Surcharge: 60 €

The equipments will be transported from Budapest by a separate truck. There might be an increased waiting time for the packing, please be patient during this period.

In every case there are 3 things, what you have to pay on the spot:
tourism tax (can be different at each accommodations 15-30 €)
Only in cash, to be paid for the staff at the reception, non reimbursable.
skipass fee (5 €)
Only in cash, to be paid for the staff at the reception, non reimbursable.
deposit for the apartment (100 €/bed)
All rooms have to leave money or credit card details upon check-in as a security deposit. It is 100 €/person or bed; a double bed counts for 2. No money is taken unless any damage is caused. After releasing of deposit it can take 2-5 weeks getting back the money.

You can pay for any extra services bought on spot in cash or by credit card at the info point: rent, education, half board, bed linen rental, etc.

Almost 3,500 people arrive and move in to the camp in just a few hours. Unfortunately, there is an increased waiting time and people have to be patient. Priority check-in service provides own attendant, who will be waiting for you with a room key when you arrive. All you have to do is call the phone number ~ 20 minutes before arriving and by the time you get up from the valley your apartment is ready the welcome you.
You will also be able to settle obligatory payments with her/him, saving you the time of standing in the que of:
– room key pick-up and deposit payment
– tourist tax deposit
– wristband takeover
– ski pass takeover
– inventory, policy completion and submission
You can choose this service during registration for € 50 for the whole apartment.

If you have purchased a final cleaning, during your stay you have to give our colleagues the information about your leaving time, and they will schedule cleaning times accordingly.
You must empty the apartment at least half an hour before your scheduled departure time so that the cleaning team can clean it up. The deposit will be refunded only after that.
Cleaning includes:
– bedding
– collecting and disposing of garbage
– sweeping and mopping
– window cleaning
– sink and toilet cleaning
Not included:
– the coverage of the deduction of any damage resulting from any damage
– washing dishes
– cleaning the refrigerator
– removal of food leftovers on the stove and dishwasher

Most of the programs are limited in number, so pre-registration is required. Pre-registration will be possible on site at the program point.

When taking your ski pass, make sure to take a photo that clearly shows your ID number! The cost of buying a ski pass is € 5 and is non-refundable.
In case of loss, you will have to show the photo at the checkout, the lost pass will be banned and you can replace with a new one for ~ € 10. In the absence of a photo, the full price must be paid.

In case of breaking the consumer protection rules, consumers will be able to address their complaints primarily to the regionally competent district offices from 1st January 2017, as the National Consumer Protection Authority ceased to exist on 31 December 2016.
The general legal successor of the Hungarian Authority for Consumer Protection is the Ministry of National Development.
Supervisory authority: instead of the Hungarian Trade Licensing Office, Main Department of Commerce, Military Engineering, Export Control and Certification of Precious Metals, Tourism and Public Warehousing Department of the Budapest Metropolitan Government Office (Address: 1124 Budapest, Németvölgyi street 37-39., Postal address: 1534 Budapest BKKP, Pf. 919)