FAQ

Snowattack Festival will be held from 25th of January til 01st of February 2020, in Les Orres, France.
Parties are from Saturday til Friday!
The travel days must be added to the period mentioned above.

You can register:
– personally at our office,
– register online,
by giving your personal details (name, birth date, contact information).

Steps of the registration: click on prices menu – packages – the concrete package – on the sidebar click on the reservation button!

You will receive a verification of your reservation the latest 48 hours after you have completed your online application. You have 5 days after you receive your verification to pay the deposit.
The deposit is 40% of the total cost.

You can pay 4 different ways:
– payment by card through our website
– payment by card at our office
– payment in cash at our office (forint and euro!)
– via money transfer (the cost of the transfer will be added to your total amount!)
Your reservation will become final upon receipt of the deposit.
The payment balance is due 10 December 2019.

ONLINE CARD PAYMENT PROCEDURE:
1.) Log in to the site with your email address and password
2.) Under the ’Manage Booked Reservations’ menu, each team member can arrange their own part
Online payment is based on €, 100% reliable, through the bank of OTP. Any type of credit card can be used to pay, but the exchange will be done at the rate set by your bank!

Not only individuals but groups can register as well. During registration there are 2 types of reservations:
1. Team leader reservation: You’ll be in charge of the administration tasks of your team 🙂
In this case you will reserve an apartment:
– as many people as many beds there are;
– if you don’t fill the apartment, you have to pay for empty bed(s);
– if you don’t want to pay for any empty beds, we will allocate the apartments for shared apartment registrations
2. Individual reservation: You’ll be in charge of the administration tasks of your team 🙂
In this case you’ll reserve 1 bed and we will allocate this bed with other shared apartment registrations.
The VIP package is not available for individual reservation.
Guests who booked shared apartments will be contacted to each-other 1 week before to the Festival via e-mail.
People in one apartment can occupy their beds in the order of arriving. MEEX has no control over occupying the bed inside the apartment.

Wristband is needed for daily and night activities. To participate at daily programs, you have to register at our program point, where our colleagues will check your wristband. At the event hall the security team will check the wristband. The wristband is included in all packages.

The daily VIP wristband authorizes the following:
– participation in daily programs
– participation in nightly programs
– free admission to events at the evening programs (in order-of-arrival)
– free admittance to the Snowattack Square VIP area
– free admittance to the Event Hall VIP area
– free coat room in the Events Hall (it is outside the VIP area)
– own desk in the Events Hall VIP area
– bottle service in the Event Hall VIP area
– welcome drinks in the VIP areas (limited!)

ACCOMMODATION PACKAGE: The price includes accommodation for 7 nights and wristband for 7 days. The skipass can be ordered for reduced price.

STUDENT PACKAGE: The price includes accommodation for 7 nights, wristband for 7 days, travel from Budapest and skipass for 6 days. A student ID of any Hungarian High School or University is needed!

PREMIUM PACKAGE: The price includes accommodation for 7 nights, VIP wristband for 7 days, skipass for 6 days, bedlinen, wellness, wifi. The premium package is not available for shared apartment reservation.

COCOON PACKAGE: Built in the fall of 2019, cocoons provide a true luxury experience for anyone who wants to spend their week with extra comfort. Includes: accommodation for 7 nights, ski pass for 6 days, VIP bracelet, bed linen, wifi, parking, breakfast and afternoon tea, daily housekeeping, welcome pack. The package is not available for shared apartment reservation.

With the student package we would like to favor Hungarian students studying in secondary or higher education!
Conditions:
– any active student status at the institution
– the university relationship may be daytime, evening or correspondence
– choose the school name from the drop-down menu when applying
Checking of validity:
– for bus passengers at the time of departure
– individual travelers when moving in
If entitlement is not proven, a surcharge of 75 € / person is required, otherwise Festival Travel will refuse to board the bus and / or occupy the room.
Student and non-student can stay together at Preclaux; in this case the non-student must book a Preclaux accommodation package.

Two documents are necessary for participants under age 18:
– parental consent form <<<
– responsibility statement by a legally aged adult who will attend the camp <<<
If the parents (or at least 1 of them) are travelling also, please record it to our office.

Cancellation insurance can only be concluded at the time of advance payment, not later!
You can send us your request after the application to info@snowattack.hu!
If you apply in person, the bond will be issued to you straight away at the office; if you apply online, this item will be included in your order.
In case of an unexpected event (eg illness, accident, death) happens before the start of the trip, and you can present the appropriate proof, the insurance company will reimburse the travel agency for the cancellation fee.
More details can be found under the price – insurance tab.

If you would like to make changes after you have received verification of your reservation (mode of travel, insurance, equipment rental, etc.), you can do it by yourself until the given deadline under the manage reservation menu.
The price of changes to your reservation is 13 €/person/each time.
Moreover, you can follow the status of your reservation on the registration menu on the manage registration tab. If you would like to cancel your reservation, please send an e-mail to info@snowattack.hu or come to our office.

5-7 days before to the Festival, we are going to send you a very detailed info letter, with all the necessary infos about the whole trip, like: traveling, accommodations, programs, lists, etc. The voucher is going to be attached to this info letter

According to the Hungarian TSM system and considering the capacity of the busses, we request that no-one exceed the baggage allowance!
You can place your belongings to the bus, if you are on it.

Baggage allowance:
– 1 suitcase (43x 27 x 61 cm = mid-sized dimensions and 18 kg!)
– 1 ski – or snowboard equipment with boots (nothing else is permitted in the case, only sports equipment!)
-1 carry-on bag (backpack) A surcharge will be assessed for transporting a suitcase larger than the dimensions stated above, the fee is 30 €. Otherwise, the staff will refuse to transport the luggage!
Exceeding the luggage number limit is not possible under any circumstances.
The equipment is transported from Budapest by a separate truck. There is an increased waiting time for the pack, please be patient.

In every case there are 3 things, what you have to pay on the spot:
tourism tax (only in cash)
skipass fee (only in cash)
deposit for the apartment (cash or credit card)
All rooms have to leave money or credit card details upon check-in as a security deposit. It is 100 €/person or bed; a french bed counts for 2. No money is taken unless any damage is caused. After releasing of deposit it can take 2-5 weeks getting back the money.

Almost 3,800 people arrive and move into the camp in just a few hours. Unfortunately, there is an increased waiting time and people have to be patient. Priority check-in service provides own attendant, who will be waiting for you with a room key when you arrive. All you have to do is call the phone number ~ 20 minutes before arriving and by the time you get up from the valley your apartment is ready the welcome you.
You will also be able to settle obligatory payments with her/him, saving you the time of standing in the que of:
– room key pick-up and deposit payment
– tourist tax deposit
– wristband takeover
– ski pass takeover
You can choose this service during registration for € 50 for the whole apartment.

If you have purchased a final cleaning, during your stay you have to give our colleagues the information about your leaving time, and they will schedule cleaning times accordingly.
You must empty the apartment at least half an hour before your scheduled departure time so that the cleaning team can clean it up. The deposit will be refunded only after that.
Cleaning includes:
– bedding
– collecting and disposing of garbage
– sweeping and mopping
– window cleaning
– sink and toilet cleaning
Not included:
– the coverage of the deduction of any damage resulting from any damage
– washing dishes
– cleaning the refrigerator

– removal of food leftovers on the stove and dishwasher

Half board applies for a total of 6 full days, from Sunday to Friday. It will be served in the Winter Lounge, based on pre-arranged shifts. The first day, you will receive an armband of the right color for your turn, and from then on, only will be checked by our colleagues.
Breakfast: 07:30 to 10:30, includes: croissants, bread, jam, ham, butter, orange juice, coffee or hot chocolate.
Dinner: from 5 pm to 8 pm,includes: 3 main courses to choose from each night that you have to order the night before.

The accommodation is located in Les Orres, 1800 meters high, while the Party Arena is at the height of 1650 meters.
Snowattack shuttle buses (2 pieces) run from Sunday to Thursday night between the two locations, making it easier to get on and off.
Departures: 21:30 to 23:00, departure depends on the fullness
Stopping places: in front of the VIP and the large parking
Returning from 01:30 to 03:00 / 04:00, departure depends on the fullness
Starting point: car park under the skating rink

Go to one of the lift pass offices and show them the picture of your lift pass number and get a new one free of charge, if you do not have this number you will be charged full public rate.

In case of breaking the consumer protection rules, consumers will be able to address their complaints primarily to the regionally competent district offices from 1st January 2017, as the National Consumer Protection Authority ceased to exist on 31 December 2016.
The general legal successor of the Hungarian Authority for Consumer Protection is the Ministry of National Development.
Supervisory authority: instead of the Hungarian Trade Licensing Office, Main Department of Commerce, Military Engineering, Export Control and Certification of Precious Metals, Tourism and Public Warehousing Department of the Budapest Metropolitan Government Office (Address: 1124 Budapest, Németvölgyi street 37-39., Postal address: 1534 Budapest BKKP, Pf. 919)